Terms of Service
1. Service provider
Transfers are provided by Miguel Quesada Román (Tax ID 75926449E), holder of taxi licence no. 218 in the municipality of Granada, operating within the Granada Joint Service Area.
2. The service
Private transfers in a Lexus ES 300h for up to four passengers, based in Granada: journeys within Granada and nearby towns, transfers from Granada to other destinations, and authorised pick-ups at airports and ports. All services are subject to prior confirmation and availability.
We do not offer pick-ups at other locations outside our authorised area.
3. How booking works
- The calculator on our website shows an estimated fare.
- You send a booking request, on the website or via WhatsApp. Nothing is charged at this stage, and the request cannot be paid yet.
- We review the service and confirm availability.
- We send you the fixed price of your booking and a secure link to pay it by card.
- You pay that amount. Your booking is confirmed once payment is received.
4. Price
The fare shown by the calculator is an estimate. The price of your booking is the fixed price we send you before payment.
Once your booking is confirmed and paid, the service costs the agreed amount.
5. Payment
Payment is made in advance, by card, through the secure payment link (Redsys) that we send you after confirming availability. No payment is accepted before that confirmation.
Your booking is not confirmed until payment has been made.
6. Passengers and luggage
The vehicle takes up to four passengers. Luggage capacity depends on the size and number of items, so please tell us in your request if you are travelling with bulky luggage.
A larger vehicle may be arranged through authorised professional partners, subject to availability and a separate quotation.
7. Cancellation by the customer
Times are counted from the confirmed pick-up time:
- More than 24 hours before: 100% refund of the amount paid.
- Between 24 and 12 hours before: 50% refund.
- Less than 12 hours before, or no-show: no refund.
To cancel, contact us on WhatsApp or by email quoting your booking reference. Refunds are made to the card used for payment.
As this is a passenger transport service for a specific date, the 14-day right of withdrawal that applies to distance purchases does not apply; cancellations are governed by this policy.
8. Changes to your booking
If you need to change the date, time, pick-up point or destination, please contact us. Changes depend on availability and may change the price; any new amount will be confirmed to you before it applies.
If, on the day of the service, you ask for stops, waiting time or route changes that were not included in your booking, we will tell you the additional amount before making them.
9. Flight and train delays
Please include your flight or train number in your request. If your arrival is delayed, we will adjust the pick-up time, subject to availability.
10. If we cannot provide the service
If we cancel a confirmed and paid booking, or cannot provide it, we will refund the full amount paid.
11. Liability
The service is provided in accordance with the taxi regulations in force. We are not responsible for delays caused by circumstances beyond our control, such as traffic, adverse weather, road closures or force majeure.
12. Complaints
You can send any complaint to reservas@granadaprivatetransfers.com. You can also ask for the official complaint forms (hojas de quejas y reclamaciones).
13. Applicable law
These terms are governed by Spanish law, without prejudice to the rights granted to you by consumer protection law.